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Shipping and Returns policy


Returns Policy

  • You can return any item for a refund, within 7 days of receiving your original order.
  • If you want it replaced for a different size or colour, you will need to place a new order.
  • We will refund the price you paid when you purchased you item. This includes sale items.
  • We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
  • Our returns address is: 41 Herriotts Boulevard, Glen Waverley VIC 3150
  • We’re not able to offer an exchange on returned items. If you want a different size or colour, or you want a different item, you’ll need to place a new order.
  • It can usually take up to 10 working days (excluding weekends) for your return to be delivered back to our warehouse, depending on which postal service you use.
  • Your refund will be processed within 2 working days of your return arriving at our warehouse and we’ll send you an email to confirm once we’ve refunded you.
  • Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
  • We will refund you what you paid for your order but not the delivery charge. 
  • This is unless the entire order was faulty or incorrect.
  • The delivery charge, which is only if the entire order is faulty or incorrect.
  • Any discounts that were applied at the time of sale, which may not now be applicable.
  • Your right to return an item is exactly the same regardless of the payment method you used. If you paid for your whole order with a gift voucher, the voucher amount will be credited back to your account ready for you to spend straight away. 
  • If you paid with a combination of payment card and gift voucher, we'll refund anything you paid for with your debit/credit card first, and the remaining amount will be credited to your account ready to spend straight away.
  • We’ll process your return within 2 working days of it being received at our warehouse. We’ll send you an email to confirm when this has been done.
  • In the unlikely event that you haven’t received an email within 10 working days of returning your items, get in touch with our Customer Care Team and we'll get back to you within 6 hours.



  • If you’ve chosen the standard delivery option, we will send you an email once the parcel reaches Australia with a tracking link. Please allow four working days from when you place the order.
  • If you’ve chosen express delivery, we’ll email you with a tracking link when your item is sent out from our warehouse, letting you know your order is safely on its way.
  • For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising where you can pick up your parcel.
  • Your parcel will be delivered within 7 business days (excluding weekends and public holidays).
  • In most cases it will be delivered by Aus Post.
  • Your parcel will be delivered anytime between 7am and 9pm.
  • We don’t deliver on public holidays. You can expect your delivery the next business day.
  • GST is not included in our prices for customers in Australia.
  • We can deliver to your home address or your work address if this is more convenient for you.
  • Please note that we cannot deliver to PO Box addresses on express delivery. For information please click here.
  • We are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates for those customers who have selected ‘Standard Delivery only’. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.

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