Q: What causes hair loss?

A: According to Traditional Chinese Medicine, the main factor causing your hair loss is that the roots of your hair do not receive enough nutrients from the blood which feed the hair follicles. Consequently, the hair follicles are not able to produce strong, healthy hairs.
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Q: How to use 101 Hair Tonic Series properly?

A: Gently rub 4mls (two applications of 2mls) of 101 hair tonic onto affected areas of your scalp. Make sure your hair and scalp are dry. Apply a deep pressure massage with your fingertips for 3 to 5 minutes until the solution disappears. Then comb your hair as normal.
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Q: Why should you take photos before and after the treatment?

A: Only photo can record the exact condition of your hair at the different stages of your hair re-growth. You cannot rely on your memory to judge your progress. By comparing their "After Photos"(be taken after the "ReVive Program") with their "Before Photos", most customers will see some good results.
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Q: Are you saying that with your 90 days Money Back Guarantee results can be seen within 90 days? Can you explain the circumstances and steps for getting my money back?

A: You are likely to experience prevention of further hair loss within the first 30 days. To notice any sign of hair re-growth however, it is likely to take longer, usually 4 months (compare the before and after photos is the only way to show you the result).

Your money back is 100% guaranteed: if you are not fully satisfied with our products, simply return unused 101 hair products within 90 days to us by mail. We will send you a cheque or credit your credit card account within 6 business days after we receive your return.

Return Procedure:

Ship back the product with the invoice to:
101 Nuhair
P. O. Box 138,
Ormond, Vic., 3204, Australia
Freecall in Australia: 1800 001 101

Please be sure to enclose the products invoice or receipts with your return. An authorization nuber is not required.
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Q: Can I use a hair dryer, hair sprays, mousses etc. while using 101 Hair Tonics?

A: Hair dryer can be used after you wash your hair. Once your hair is dry, apply the particular 101 Hair Tonic onto your scalp. After the hair tonic dries, you can use hair sprays, mousses, etc.
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Q: Why is my scalp itchy or oily? And what can I do about it?

A: There is an imbalance in the skin on your scalp due to a range of factors including diet, hereditary factors, stress etc. Internally, you can reduce this imbalance with a regular lifestyle and eating a healthy diet. You may also like to try our herbal formula, 101 Hair Formula. Externally, apply two bottles of 101 Hair & Scalp Tonic twice a day. Then continue with 101 Hair & Scalp Tonic - Special for four months and you should see an improvement in your scalp's condition.
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Q: Should I use a conditioner after using 101 Shampoo? If so what conditioner would you recommend?

A: You can use any brand of hair conditioner together with 101 Shampoo.
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Q: What do I do if I use gel or mousse everyday?

A: Wash the mouse or gel out each night with water and no shampoo. Use warm water only, not hot. We recommend you use 101 Shampoo every second or third day. Dry your hair and then apply particular 101 Hair serial tonic.
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Q: Does the scalp smell strongly after the use of any of the 101 products?

A: The tonics smell a little for about half an hour after application. After this time, people can smell the tonic only if they come very close to you.
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Q: Does massage help?

A: A head massage improves blood circulation in your scalp to "feed" the hair follicles with nutrition. A regular body massage would not help a great deal. The massage needs to be localized.
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Q: Where can I purchase 101 Hair products?

A: You can buy them through one of our outlets if one is close to you, by mail, fax, telephone or internet order, can visit us at our 101 office located at 720 North Road, Ormond, Victoria 3204, Australia (Melway 68 G9, the corner of North Rd and Draper street) (An appointment is necessary), Australia. Our web site address is: www.101.com.au and our Freecall number is 1800 001 101. Contact us to place an order or for more information.
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Q: Do the 101 Hair Formula tablets need to be taken with food or without food?

A: It is recommened to take 101 Hair Formula tablets, 20-30 minutes after a meal with warm water for the greatest effect.
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Q: What should I do when I allergic with 101 Hair & Scalp Tonic and 101 Hair & Scalp Tonic - Special?

A: About 0.1% people who use 101 Hair Products experience an allergic reaction, typically characterized by increased itchiness of scalp. At anytime during treatment, if such a reaction occurs, immediately stop using the particular 101 Hair Tonic . Once your symptoms have returned, restart your treatment using a small quantity (ie: 0.3ml once a day) of 101 Hair & Scalp Tonic.
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